• Welcome clients warmly and provide them with exceptional service throughout their visit.
• Manage appointments and scheduling using specific software > beauty software, Microsoft and Google suite.
• Handle client inquiries, concerns, and appointments both in person and via phone or WhatsApp.
• Maintain a tidy and organized reception area and ensure client-facing materials are readily available.
• Process transactions and handle billing and payments accurately.
• Assist with inventory management and ordering supplies as needed.
• Provide administrative support to the salon staff and management, including document preparation and data entry.
• Assist in the coordination and setup of salon events or promotions.

• Prior experience in customer service or administrative roles, preferably in a salon or spa environment.
• Strong communication and interpersonal skills to interact positively with clients and team members.
• Ability to multitask effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• A friendly and professional demeanor.
• Fluency in both Mandarin and English, spoken and written.

• Must be flexible with hours and available to work evenings, weekends and public holidays as needed, over-time is to be expected.
• Knowledge of beauty and aesthetic services is beneficial.
• Training will be provided on specific salon protocols and customer service standards.